Website design for Professionals by Professionals.

Questions & Answers (inc our Terms & Conditions)

What service do you provide?
What options do I have?
What else is included in your costs?
When do I make my payments?
What if I wish to make changes to my site?
What about domain names?
What about email accounts?
Our Terms of Business and Data Protection

What services do you provide?

Website Build:
The preparation and design of your website based on 'Base Designs' which are customised to suit your company branding. This includes company logos, imagery, menu of your choice and content.

Also includes maintenance, hosting and domain names. Everything to get your company on the internet with NO hidden extras.

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What options do I have?

We typically provide 3 packages:

• Tailored Design - a cost effective solution. We have a choice of base designs that are fully personalised to suit your business.
• Bespoke Design - an individual website with optional programming/database. Prices are based on your requirements
• E-Commerce Package - online trading with a fully functioning shop with basket and checkout

 

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What else is included in your costs?

Unlike many web companies WE HAVE NO HIDDEN COSTS:

We will submit your site to the major search engines.

Provide ongoing hosting and maintenance with free text changes.

Host and manage email accounts if necessary.


Domain name as applicable. We are also able to transfer existing domains where possible.

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When do I make my payments?

We will deduct 50% of the initial set-up costs by Credit Card to activate your order.

The further 50% will be deducted with the first month’s subscription. This is typically within 4 – 6 weeks of initial instruction. Monthly subscriptions are taken by monthly standing order thereafter typically on the 1st of each month. (We are not responsible for delays in checking or writing content - monthly costs will commence on the completion of your initial draft - not on final completion.

Please Note: *DEPOSITS ARE NON-REFUNDABLE.

The minimum subscriptions for all packages are 12 months. PLEASE NOTE IF YOU CANCEL YOUR SUBSCRIPTION AT ANY TIME YOUR SITE WILL BE TAKEN DOWN.

We may change the monthly fee from time to time. We will give a minimum of 30 days notice before this takes place.

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What if I wish to make changes to my site?

Small text changes to your site can be done at anytime without additional charge.

Subject to a maximum of 12 per year;

Larger changes including upgrading your package will incur a further cost.

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What about domain names?

All packages - we will register a domain name on your behalf and renew it as required. These costs will be covered by your monthly fee.

If you already have an existing domain name we will attempt to transfer this if required at NO extra cost. (PLEASE NOTE WE ARE NOT RESPONSIBLE FOR DELAYS OR INTERUPTIONS TO EMAIL ACCOUNTS / WEBSITES, DUE THE TRANSFER OF EXISTING DOMAIN NAMES). Please note that your existing agent (web company) may charge you a transfer fee.

WE ARE NOT RESPONSIBLE FOR FAILURE TO RENEW DOMAIN NAMES. PLEASE ENSURE YOU THAT YOU ARE AWARE OF RENEWAL DATES AND INFORM US ACCORDINGLY.

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What about email accounts?

The web packages include email accounts if required. We would normally limit these to 8:

Please note we cannot configure your computer to set up your email accounts but are happy to assist if we can. If you experience difficulties we recommend you use a local IT specialist to assist you.

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Our Terms of Business and Data Protection:

We prefer our clients to give us instructions in writing to avoid possible disputes. We will, however, accept oral instructions providing they are subsequently confirmed in writing.

We (DM Web Solutions Ltd) and/or our partners (Digital Routes Ltd & Data Converters Ltd) will not be responsible for:

• Loss or interruption of service caused by: servers, software, domain name registrations/transfers or computer hardware.
  
  
• Non compliance of website content.
  
  
• Authorisations of web links or third party buy online facilities.

It is our aim at all times to provide a first class service and respond to any communications promptly and efficiently.

We will collect data about your firm and your firm’s terms and conditions to facilitate the compliant build of your website. Your data will not be passed to third parties other than our business partners without your consent.

We stress that your information would only be used in this way to help us provide a pro-active service to you. As we all know, time is precious and none of us want to be bombarded with information that is simply not relevant or which we do not require.

Under the Data Protection Act you have a right, upon payment of a fee, currently £10, to obtain a copy of the personal information that we hold about you. If you believe that any information held is incorrect or incomplete, you should contact us at our usual address. Any information that is found to be incorrect or incomplete will be amended promptly.

Ukadvice.net is an online trading name of DM Web Solutions Ltd. Our name and the contents of this website are protected by copyright.

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DM Web Solutions, providing tomorrow's web design solutions for today's professionals.

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